Who we are
Our website address is: https://www.thesocialskillshub.com.au.
The Social Skills Hub manages client information in accordance with the Australian Privacy Principles from the Privacy Amendment (Enhancing Privacy Protection) Act (Cwlth) 2012.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Client information
As part of providing services to you or your child, The Social Skills Hub collects and records personal information about you and/or your child that is relevant to your current situation.
Information is gathered as part of intake, assessment, and intervention for you or your child and is seen only by The Social Skills Hub staff. The information remains confidential, and cannot be disclosed without your consent, except as required by law.
Information is retained to enable staff to provide a relevant and informed service, and after completion of services as required by law. After the required retention period, records are destroyed.
The Social Skills Hub takes all reasonable steps to ensure information we collect or disclose is accurate, complete and up to date.
Our electronic client records are stored in a password protected client management system, and paper records are stored in locked areas.
Request to access and correct client information
At any stage, clients and/or parents may request to see the information about them kept on file. Our staff may discuss contents with you and/or give you a summary or copy. All requests for access to information should be lodged with administration. These requests will be responded to within five business days and an appointment made if necessary for clarification purposes. If you think the personal information we hold about you is incorrect, we will take all reasonable steps to correct it.
Concerns
If you have a concern about the management of your personal information, please notify administration in the first instance. If the issue cannot be resolved, you may contact the Director on 0403 788 136. Ultimately, if you wish to lodge a formal complaint about the use of, or access to your personal information, you may do so with the Office of the Australian Information Commissioner at www.oiac.gov.au , phone 1300 363 992 or GPO Box 5218, Sydney, NSW 2001.